Service Dashboard
Reduce business risk by selecting Interlink Software as your partner for Service Visualisation; Interlink Software is an acknowledged expert in the field, with customers including British Airways, HSBC, Centrica, VocaLink, Severn Trent Water, etc.
Business Metrics
Service Visualisation web based dashboard, support for HTML5 enables these dashboards to be accessed from a wide variety of browsers on PCs, mobile phones and tablet devices for depicting key business metrics.
Accurate Representation
Use the Interlink Software suite of products to deliver an accurate representation of your company’s service health connecting technology state information to its relative impact on the business bottom line. In shared or virtualised environments, spanning the data centre to the cloud, the availability and performance of technology can have differing impacts across a portfolio of services.
Steps to Service Visualisation success
We use a top down approach, which allows rapid definition of business service models. These service models include break point analysis to identify the IT required to deliver each business function and are used to drive the business service views and service reports. By integrating with our configuration management solution we ensure only valid configuration changes are automatically propagated to the service models, we call this – ‘the IT Infrastructure Library (ITIL) process or configuration driven approach’.
Our tips for organisations making the move to Service Visualisation include:
-
- Don’t try to monitor everything in phase 1
- Take a top down, service-at-a-time approach
- Use business impact as a guide to prioritise your efforts
- Perform a break point analysis
- Identifying the IT required for each function
- Focus on key metrics
- Consider end-to-end IT service quality